Question: Problem 3 : Software Support Call Center: Adding a Consultant. To improve customer service, Ocala Software Systems ( see Problem 1 4 ) wants to

Problem 3: Software Support Call Center: Adding a Consultant. To improve customer service,
Ocala Software Systems (see Problem 14) wants to investigate the effect of using a second
consultant at its technical support center. What effect would the additional consultant have on
customer service? Would two technical consultants enable Ocala to meet its service guidelines (no
more than 35% of all customers having to wait for technical support and an average customer
waiting time of two minutes or less)?

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