Software Support Call Center: Adding a Consultant. To improve customer service, Ocala Software Systems $($see the above problem$)$ wants to investigate the effect of using a second consultant at its technical support center. What effect would the additional consultant have on customer service? Would two technical consultants enable Ocala to meet its service guidelines $($no more than $35\%$ of all customers having to wait for technical support and an average customer waiting time of two minutes or less$).$