Question: Problem 3.50 (Part Level Submission) The three most important quality attributes at Mike's Super Service fast-food restaurant are considered to be good food, fast service,

Problem 3.50 (Part Level Submission) The three

Problem 3.50 (Part Level Submission) The three most important quality attributes at Mike's Super Service fast-food restaurant are considered to be good food, fast service, and a clean environment. The restaurant manager uses a combination of customer surveys and statistical measurement tools to monitor these quality attributes. A national marketing and research firm has developed data showing that when customers are in line up to five minutes, their perception of that waiting time is only a few minutes; however, after five minutes customer perception of their waiting time increases exponentially. Furthermore, a five-minute average waiting time results in only 2% of customers leaving. The manager wants to monitor speed of service using a statistical process control chart. At six different times during the day over a period of 15 days the manager had an employee time customers' waiting times (from the time they entered an order line to the time they received their order) at random, with the following results: Sample 1 3 va 1 6.8 3.8 5.1 3.4 5.0 5.7 7.0 2.6 6.0 4.7 3.4 4.5 7.4 5.7 6 Waiting Times (min) 2 3 4 5 6 2.6 4.3 3.4 5.9 5.8 6.1 7.2 5.2 5.1 4.8 5.3 6.3 5.6 5.8 4.6 7.3 6.1 5.7 4.4 7.3 3.6 5.0 5.0 6.0 6.9 6.1 5.4 7.1 8.9 5.2 7.0 6.1 5.1 5.1 8.5 3.9 6.0 5.5 5.3 5.0 4.6 5.1 9.3 6.2 5.3 5.8 5.4 5.1 5.0 5.9 2.9 1.6 4.8 6.1 5.3 6.3 5.4 5.7 2.1 3.4 3.9 4.2 4.9 5.6 3.7 5.3 4.1 3.7 5.8 5.7 3.6 2.4 5.4 5.5 3.9 11 13 14 15 Your answer is partially correct. Try again. Collapse question part Compute the control limits for the above provided data for 7-chart in conjunction with an R-chart? (Round answers to 2 decimal places, e.g. 2.75.) I-chart: UCL T 6.82 LCLT 3.57 R-chart: UCL 6.73 LCL T

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!