Question: Problem 7 - 2 ( Static ) Are service operations with a high degree of customer contact more or less difficult to control than those

Problem 7-2(Static)
Are service operations with a high degree of customer contact more or less difficult to control than those with a low degree of customer contact?
More difficult
Less difficult
There is about the same amount of difficulty in each situation
They could be more of less difficult, depending on the industry
No such conclusion can be reasonably drawn
Problem 7-2(Static) Are service operations with a high degree of customer

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