Question: Problem 9 - 2 ( Static ) Are service operations with a high degree of customer contact more or less difficult to control than those

Problem 9-2(Static)
Are service operations with a high degree of customer contact more or less difficult to control than those with a low degree of customer contact?
They are more difficult.
They are less difficult.
There is about the same amount of difficulty in each situation.
They could be more or less difficult, depending on the industry.
No such conclusion can be reasonably drawn.
Problem 9-2(Static) Are service operations with a high degree of customer

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