Question: Problem 8 . 4 . 5 Speedee Car Rentals is open 2 4 hours and has two classes of customers 2 5 % are premium
Problem Speedee Car Rentals is open hours and has two classes of customers are premium customers who are promised a waiting time of less than minutes from when they enter or they will receive a $ discount on their rental. The others are regular customers who will wait as long as they have to wait. Customers arrive about minutes apart exponential and move about meters at mile per hour to either the premium counter agent or the regular counter agents All customers have a uniformly distributed service time of from to minutes. Each agent costs $ per hour including overhead and each customer completed contributes $ to income minus any discount they might have received B: Model this system without using any links. Run for days per replication. Experiment with the model. For each scenario, report the utilization of each type of agent and the waiting time of each type of customer. Both onscreen and in the output, report the number of premium customers who received a discount, the total discounts paid, and the net profit after discounts and costs of the system. Scenario : Assume that each agent only handles customers of his designated type. Scenario : Relax the above assumption. Consider alternate work rules who services which customer under which conditions for this same staff. Evaluate each proposed scenario to see the impact on the metrics. Report.
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