Problem $9-4($Static$)$

A ride at an amusement park is an example of a service operation where there is direct contact between the customer and server, but little variation in the service process$-$neither the customer nor server has much discretion in how the service will be provided. As shown on the service$-$system design matrix, which type of service is being delivered?

On$-$site technology

Face$-$to$-$face tight specs

Buffered core

Face$-$to$-$face loose specs

Face$-$to$-$face total customization