Question: A ride at an amusement park is an example of a service operation where there is direct contact between the customer and server, but little

A ride at an amusement park is an example of a service operation where there is direct contact between the customer and server, but little variation in the service process-- neither the customer nor server has much discretion in how the service will be provided. As shown on the Service System Design Matrix, which type of service is being delivered?

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