Problem Case: Part $1$

Wilmont$$s is a top$-$ranked US retail pharmacy company based in St$.$ Louis, MO with

more than $8,000$ stores nationwide and in all $50$ states, and employing more than $244,000$

people overall.

The company has engaged in a number of innovative business practices, and now they

are once again secretly considering breaking ground with an even newer concept $$ delivering

prescriptions and drugstore items by flying drone.

The concept isn$$t new $$ a small firm named DroneTech in San Francisco announced the

approach in March, and they are looking to develop a relationship with drugstores nationwide

to launch the concept for real. Wilmont$$s may be the big break they are looking for!

The Operations Vice President $($George Cranston$)$ of Wilmont$$s wants to develop a pilot

project to get something moving and see how this works. George will provide the funds and will

oversee all aspects of this initiative. You are the Project Manager on Wilmont$$s business

operations side who will manage the project generally for Mr$.$ Cranston.

Mr$.$ Cranston has made an agreement with DroneTech CEO and founder Jordan

Kempler to prototype this project in the San Francisco area, which is the home location of the

DroneTech organization where it developed the system. DroneTech will customize its systems,

interfaces and business process to conform to project requirements from Wilmont$$s$.$

Mary Pearson is the Project Manager for Wilmont$$s internal IT department, and she has

been assigned by CIO, James Connor, to lead the information systems development that will be

needed to support the initiative. Phillip Greenberg is the project manager at DroneTech who

will work with you. Generally, from the Operations perspective, the project will likely need to

accomplish the following:

$$ Develop a Wilmont$$s online order entry process that will allow customers in the San

Francisco area to register their willingness to have a drone deliver their orders by means

of online entry or smartphone entry. There will be significant restrictions on the

approval of customers for this service, so there will need to be a segment of the process

to allow. Wilmont$$s management to approve the customer, send a confirmation to the

customer, etc.

$$ Create reports for Wilmont$$s management to provide information on sales, customer

reactions and key performance indicators that senior management will define for you.

$$ Create communications for customers electronically through email, online and through

mobile alerts as the customer requests.

$$ DroneTech will handle piloting the drones and delivery of the products.

Prepare the assignment deliverable: Project charter$/$scope document, containing:

Project identification: name$/$number

Background $$ the organizational context

Business objectives and business case $($benefits$)$

Detailed and measurable deliverables to be produced

Detailed constraints $($time$,$ cost$,$ scope$)$ and scope$/$out of scope boundaries

Project organizational structure

List of high$-$level milestones, no dates or budget unless specifically mentioned in the case.

Project strategy, including project integration and quality management approach

Initial summary of risks and mitigation approaches

Signature lines$/$dates for evidence of approval by sponsor, PM$,$ and key stakeholders only