Problem Definition: Tactical Threat Threat: A high profile suburban client is racist and has clearly stated that she does not want minorities working in her home. She is expecting an all-White staff, which FI cannot provide. Disappointing her could create damaging word of mouth at a time when FI needs good buzz in the suburbs. Worse, FI has allowed her to believe that they will provide a substantially white staff.

Constraints: a) Time is short. This problem must be resolved quickly. b) Bending to the clients request for an all-white staff violates Judys moral principles. c) Bending to the clients requests could undermine employee morale.

CHALLEGE question: Recommend a course of action.