Problem Solving 1. Desmond Clive is an administrative professional at a very busy office. He handles correspondence for five manag- ers. When he processed the mail today, he opened a letter for one of his managers. He soon realized it was of a very personal nature, even though it was not marked personal. How should he handle any letters he receives in the future from the same return address? 2. Your manager, who is head of the accounting depart- ment, forwarded a letter to the sales manager requesting a reply. The situation is difficult to handle. The customer is dissatisfied with a product and has threatened to send it back rather than pay for it. Your manager is convinced that the sales manager must handle the problem. Here is the chain of events that follow: The sales manager's administrative professional immediately sends the letter back to you. You attach an Action Requested slip to it and send it right back to the sales manager. The sales