Problem solving and decision making is a process with specific standards applicable the same to all customers. *

3 points

True

False

Sara visited the Pub Caf upon the recommendation of Jim the front office manager of the hotel nearby. Everything was fine, the service, the food, the music, the whole atmosphere. Sara later recommended this Pub to her friends. This is called scope of influence. *

3 points

True

False

Organizational charts are a simple approach to diagramming a problem that involves recording the arguments for and against a solution. *

3 points

True

False

After you solve your customer problem, there's no need to re-contact him to avoid bothering him. *

3 points

True

False