When a customer criticizes your work, an employee should stand up and defend his position.*

3 points

True

False

Performance, which might be further categorized according to annual revenue and average sales cycle, is an example of firmographic information.*

3 points

True

False

Even though feedback can help us in knowing our customers' opinions and experiences; however, all customers should be given the same rewards as a way of appreciation.*

3 points

True

False

Berdawni ice cream supports a number of important causes, many of which are directly tied to their local community. That is how Berdawni ice cream is trying to reinforce its reputation in town.*

3 points

True

False

As an employee, you are required to share solutions with your customers regardless of the consequences.*

3 points

True

False

Customers should always do the right thing even if it is not the most appropriate course of action.*

3 points

True

False

When selecting a solution in the problem-solving process, the positive and negative results should be considered from the company's and customer's perspectives.*

3 points

True

False

Having software where customers can track their shipment will reduce the workload on customer service providers.*

3 points

True

False

There is no difference between a company's reputation and image. They are both the same.*

3 points

True

False

One way to cultivate credibility is to solve similar problems in the same way for all customers.*

3 points

True

False

Problem solving and decision making is a process with specific standards applicable in the same way to all customers.*

3 points

True

False