Question: Problems come with options. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ is a

Problems come with options. ___________________is a point at which a participative approach can be particularly valuable because you may see and know things that escape the employees perception.
Coming to a resolution
Clarification and exploration of alternatives
Identifying the problem
Listening to what the employee has to say
Agreeing on a plan of action

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