Problem-Solving Case: Fitting in with an Established Team The Cleveland Clinic in Ohio is one of the country's largest hospitals, serving more than 6.6 million patients a year in nine regional hospitals and 18 family health centers. Medical care, research, and education are its main objectives, along with the provision of excellent and affordable care. If you worked at the Cleveland Clinic as the supervisor of a team of nurses in a busy 76 PART TWO: Modern Supervision Challenges each candidate, you've selected Enrique to be the newest member of the team. He is younger and less experienced than the thre department, one day you might face a situation like the following: After a long hiring process, including a group interview with other nurses, who are all women, but he impressed you with his willingness to learn and his ability to speak fluent Spanish Messa 1. which will be helpful in working with many of the clinic's patients. 2. schedules, preparing patient reports, dealing with insurance companies, and helping the head of the clinic with a project to d After hosting a group lunch to welcome Enrique on his first day, you have happily gone back to your regular work overseeing itize all the patients' records. You've asked your three other nurses to show Enrique the ropes and have told him to come to you with any questions his colleagues can't answer. work with the patients. He is caring and empathic, and his Spanish-speaking skills have helped resolve many otherwise diffic Everything seems to be going well for several weeks, and you've heard good things from the clinic's doctors about Enrique's conversations. Everyone seems to like him. You've noticed that Enrique doesn't often join in the good-natured teasing the other nurses use to let off tension during the day, but he seems to be adjusting well and always assures you, when you have a chance to ask him, that things are "fine." One evening after the last patient has left, however, one of the other nurses comes to your office. "I'm a little uncomfortable about this," she says, "but the three of us have discussed what to do and we decided I should talk to you about Enrique." It seems, she says, that Enrique prefers to work only with the Spanish-speaking patients, even if one of the other nurses has already been assigned to them. He still hasn't mastered the clinic's patient records system and often must ask for help with basic tasks like setting up follow-up appointments and filing prescriptions. He takes his breaks and meals alone and never offers to change shifts if someone needs to do so. "We wonder whether we should have agreed to hire him," your subordinate tells you. "He's just not fitting in." You promise to think the situation over, realizing you need to speak to Enrique and making a note to sit down with him in the next couple of days. The following morning, however, Enrique comes to see you first thing. You offer him a seat and close your door. "I like my job," he says, "but I don't know what to do. The other nurses aren't helping me very much, and I don't think t me." After reading the case, answer the following questions. Your responses should be typed directly into this assignment folder. You can also type your responses in Word.doc and then cut and paste your responses to the assignment folder. 1. What is the problem as Enrique probably sees it? 2. What do the other nurses think is the problem? 3. What is likely the real problem or problems with this team? Explain