Process control now becomes problem-solving for continuous improvement. Moving from inspection to process control takes place in steps or phases: 1 Characterize process Define process requirements and identify key variables. 2 Develop standards and measures of output Involve work force. 3 Monitor compliance to standards and review for better control Identify any additional variables that affect the quality 4 Identify and remove the cause(s) of defects or variations (this requires step-by-step documentation of the process and process control charting). 5 Achieve process control with improved stability and reduced variation.

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