Process Discovery

Process discovery is defined as the act of gathering information about an existing process and organizing it in terms of an $"$as$-$is$"$ process model. This definition emphasizes gathering and organizing information. Given the information gathered we construct a process and determine the criteria that should be verified before a process model is accepted as an authoritative representation of a business process.

Based upon your reading of Chapter $5,$ answer the following questions:

$1.$ Identify the various discovery methods available to an individual$($s$)$ attempting to construct either an $"$as$-$is$"$ or "should$-$be$"$ process model.

$2.$ Discuss the strengths and limitations of such a "discovery process" regardless of the methodology.

$3.$ Describe how you might systematically gather the required pieces of information about "how a book order" is processed by an on$-$line retailer.

$4.$ Finally, assuming that you obtained sufficient information to create an appropriate process model what specific steps would you use and briefly discu