Question: PROCESS FLOW: Check ID and Boarding Pass Step- 45 seconds Considering ONLY the Check ID and Boarding Pass step, suppose passengers arrive in the line

PROCESS FLOW: Check ID and Boarding Pass Step- 45 seconds

  1. Considering ONLY the Check ID and Boarding Pass step, suppose passengers arrive in the line at a rate of 200 per hour. It takes the inspector 45 seconds to review and approve each passengers ID and boarding pass.
    • What are the average arrival and service rates ( and )?
    1. Whats the implied utilization () for the inspector? The implied utilization for one inspector is 250% What if we have 2 inspectors? With 3 inspectors?
    2. What is the least number of inspectors that should be staffed for the Check ID and Boarding Pass step"
    3. How long will it take on average for a passenger to complete the Check ID and Boarding Pass step (W_s) assuming there are 4 inspectors on duty? 3 inspectors? 2 inspectors?

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