Process Flow Diagram for Completing a Transaction (such as a loan application, a call at a call
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Process Flow Diagram for Completing a Transaction (such as a loan application, a call at a call center, an order in a fast food restaurant, a customer at a bank, or a unit being processed). Consider the following process flow diagram for completing a transaction unit. All tasks or steps (A, B, C, D, and E) are necessary to process and complete the transaction. Each task employs a single employee. Exact task times, in minutes/unit, are shown at each step. For example, it takes exactly 4 minutes to complete task C.
Refer to the Process Flow Diagram. Consider only task A, in isolation from the rest of the process. What is task A's cycle time?
Related Book For
Operations Management
ISBN: 978-0071091428
4th Canadian edition
Authors: William J Stevenson, Mehran Hojati
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