Process interventions include clarifying, summarizing, synthesizing, generalizing, probing, questioning, listening, reflecting feelings, providing support, coaching, counseling, modeling, setting the agenda, feeding back observations, and providing structural suggestions.

Which process interventions did Hassler use in communicating with Valerie Wyatt when she shared the survey report with him before handing it to Swain? $($Tick all that apply.$)$

Clarifying and summarizing. Example: $$Valerie$,$ I seem to be hearing you say $...$ Is this correct?$$

Listening. Hears the entire message including feelings. Examples: eye contact, nod of the head, body posture.

Reflecting feelings. Communicates back to Valerie the feeling part of the message that has been heard. Example: $$Valerie$,$ am I correct in understanding that you want to be a contributor in this organization and you see this survey report as an opportunity to support the Bank$$s primary business goal?

Structural suggestions. The manager avoids stepping in and taking over.

None of the above.