Process mgt. Process characteristics: what is a process? Process mgt. metrics - Flow rate, Flow time, Yield etc. Little's law - applications Capacity Utilization, Implied Capacity Utilization Identifying and treating bottlenecks in multi-product processes Lean: value, business value, and non-value added activities Yield calculations across multiple stations (Workstep yield, Process yield, First Pass yield) TIMWOODS - think of examples of each type of waste (see in BB file 'value added definitions_audio) . Psychological aspects of process design