Question: Process redesign Compare and contrast the following five redesign heuristics in terms of their impact on time, cost, quality and flexibility. You must also explain

Process redesign

Compare and contrast the following five redesign heuristics in terms of their impact on time, cost, quality and flexibility. You must also explain each heuristic and discuss the impact by using an example.

a. Contact reduction

b. Triage

c. Knock-out

d. Control addition

e. Outsourcing

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