Process Redesign Remember that business processes help to align resources within a business and also helps to creates and delivers a certain product or service that customers want in a more efficient and cost effective manner. We would like to think and re-organize business processes with a specific purpose of making them better. We clarify the motivation and trade-offs process redesign and then introduce two methods to systematically redesigning processes within the business Heuristic Process Redesign and Product-based Design. 8.7 Further Exercises Address the following: Exercise 8.14 - Heuristics, Composition of large activities