Remember that business processes help to align resources within a business and also helps to creates and delivers a certain product or service that customers want in a more efficient and cost-effective manner. We would like to think and re-organize business processes with a specific purpose of making them better. We clarify the motivation and trade-offs process redesign and then introduce two methods to systematically redesigning processes within the business Heuristic Process Redesign and Product-based Design. 8.7 Further Exercises Address the following: Exercise 8.14 - Heuristics, Composition of large activities & the Devil's Quadrangle.

1. Explain in what respect the application of the Outsourcing heuristic and the composition of larger activities, as a specific case of the Activity composition heuristic can lead to similar or different results. Use the performance dimensions of the Devils Quadrangle and provide specific interpretations.

2. Explain the meaning of the above paragraph and apply it to the concept of week 1 "What is business".