Question: Product knowledge. Some products or orders may necessitate some knowledge transter to the customer at the time of delivery. This may retate to the need

Product knowledge. Some products or orders may necessitate some knowledge transter to the customer at the time of delivery. This may retate to the need to assemble the product in some way, or how to use the product. It is not likely to be an element that aflects many orders, but would be important to route and modal choice where it does

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