Project 3 Project - Situational Analysis

Managers must develop and implement strategies to ensure that difficulties in workplace relationships are promptly identified and constructively resolved. While people know problem-solving skills, they are critical to their daily work, many people do not know how to resolve work difficulties effectively and avoid dealing with them.

Conflict should be dealt with sensitively and quickly. However, you should suppress any tendency to use your authority to make a unilateral decisions too quickly or to interfere in a situation that should be resolved between the individuals. Follow the problem-solving steps outlined in your Learner Guide to investigate the issue, determine whether or not you should take action and define your options for rectifying the situation.

Problems may arise when team members act individually and without regard for one another. The team leader will need to act quickly and carefully to remedy the situation through counselling, discussion and coaching.

You have a team of 5 people, of which 2 have a personality clash. You thought it would blow over however it is now interfering with the rest of the teams productivity. Outline how you will approach the matter considering the following 3 dot points.

Effective conflict resolution and addressing difficulties can be managed by:

identifying and resolving conflicts and other difficulties according to organisational policies and procedures

planning how to address difficulties

providing guidance, counselling and support to assist co-workers in resolving their work difficulties