Project B CASE STUDY You will take this opportunity to reflect on the far-reaching and lasting effects of the COVID Pandemic within the hospitality industry. TASK In your role as Bar Manager of the Fly-by-night Bar and Bistro, you need to build and present a case study to your employer highlighting the benefits of offering Takeaway and Home Delivery Liquor. With the lack of trade due to COVID restrictions the business needs to find new ways of servicing their patrons in order to keep trading and keep the employees in a job. Due to COVID there have been some changes whereby the Deputy Secretary of the Better Regulation Division of the Department of Customer Service has issued a Statement of Regulatory Intent that outlines how compliance with certain requirements will be approached. The statement indicates that a flexible approach will be taken where licensed venues wish to provide home delivery or takeaway services, even where those liquor licences do not authorise the sale of alcohol for consumption away from the premises. Fly-by-night Bar and Bistro is a licensed venue and is classified as a General Bar therefore you are on the list of licence types that may sell alcohol for takeaway and/or home delivery in NSW. Unlicensed venues are not able to sell liquor under any circumstances. Any sale of liquor, including takeaway sales and taking or processing orders for home delivery, must occur from the registered address of the licensed premises. You have done further research on the following industry website to ensure you understand the new criteria and requirements: Advice to industry Takeaway and home delivery liquor sales COVID-19 (coronavirus) FAQs for the liquor and gaming industries - Liquor & Gaming NSW Develop a 2-page professional business case study for your employer on how Takeaway and Home Delivery Liquor will benefit the Fly-by-night Bar and Bistro and what will be your new strategy and standards for responsible service of alcohol in relation to the new takeout service you will be offering. Highlight how this will be a benefit to the business and its patrons during the COVID restriction period and beyond. Keep in mind the principles of responsible delivery of packaged liquor: ensuring adequate instruction to person delivering liquor seeking proof that the delivery is being received by a person over the age of 18 procedures for delivering alcohol to an unoccupied premises Approach: Introduction: set the stage by providing context for the situation. Challenge: discuss the key problem that the business faces during the COVID restrictions on clubs, pubs and bars. Solution: a basic overview of the new Takeaway and Home Delivery service you are able to offer. Benefit: recaps the solutions top advantages why is it the right choice and who are the stakeholders that will benefit from this new service. Result: the positive business outcome arising from implementing a Takeaway and Home Delivery service and its benefits for patrons and staff. QUESTION

Develop a 2-page professional business case study for your employer on how Takeaway and Home Delivery Liquor will benefit the Fly-by-night Bar and Bistro and what will be your new strategy and standards for responsible service of alcohol in relation to the new takeout service you will be offering.