Project involves using Service Design Tools (SDT) to improve an existing service experience (your choice of a business) by going through the following steps and using the listed tools (for more information, please watch SDT tutorials on how to improve an existing service experience at https://servicedesigntools.org/tools ):

1. Describe how the user interact with the service, throughout its touchpoints. Service Blueprint - Map out the entire process of service delivery, above and below the line of visibility 2. Visualize all the actors and components involved in a service delivery. Offering Map - Describe what benefits a service can bring to its users 3. Identify a set of guiding principles to inspire the design of a specific service experience. Value Proposition Canvas - Describe the value offered by the service in simple words