Project Name: Customer Relationship Management$($CRM$)$ system upgrade $$at SOS Physiotherapy

$$ SOS Physiotherapy Customer Relationship Management $($CRM$)$ System Upgrade SOS Physiotherapy will improve service delivery, Increase Efficiency, and Provide a Better Patient Experience. Delivering results of high quality across the entire project is essential to fulfilling these objectives. The Project Quality Management Plan $($PQMP$)$ describes PQMP processes, responsibilities, procedures, standards, and specifications that relate to the project, respectively; to provide a sound CRM system that meets SOS Physiotherapy quality goals and expectations. It includes quality management for all project phases: design, development, testing, deployment, and implementation. Their main goal is to be certain the CRM system is functioning properly in addition to being integrated into pre$-$established processes and providing the user with a better experience when using it$.$ Hence, SOS Physiotherapy shall deploy quality management$-$driven processes and practices to ensure the development of a solution that meets industry standards while promoting operational excellence.

$$ SOS Physiotherapy delivers a high$-$quality system on par with organizational objectives through the CRM System Upgrade Project Quality Management Plan. This is done through an explicit definition of quality objectives, assignment of specific roles, and effective quality management tools directly related to meeting the level of quality at each CRM upgrade phase. Quality control will also give you regular health updates about the project and allow you to make tweaks that improve the functionality, usability, and security of the project on time. So$,$ the organized approach to quality will ensure the successful implementation of a CRM system which will enhance the patient's experience and optimize the operational efficiency of SOS Physiotherapy.

$1.$ According to the CRM system Upgrade at SOS Physiotherapy, Give $3$ improvement ideas with description

$2.$ According to the CRM system Upgrade at SOS Physiotherapy, what lesson was learned from this project? Give description.