PROJECT

PROGRAMME Postgraduate Diploma in Project Management

MODULE Project Quality Management

YEAR ONE $(1)$

INTAKE July $2023$

MARKS $100$

FORMATIVE ASSESSMENT $2[100$ MARKS$]$

Read the extract below and answer ALL questions that follow

$14$ August $2019$: Value of South Africa's manufacturing sales over the last year

We take a look at the latest manufacturing production and sales numbers published by Statistics South Africa and focus on

the value of sales over the last year.

No Month Sales values Year on year growth

$1$ Jun$-18$ R $1915571840006\mathrm{.}11\%$

$2$ Jul$-18$ R $1964608170009\mathrm{.}18\%$

$3$ Aug$-18$ R $1963568160007\mathrm{.}64\%$

$4$ Sep$-18$ R $20109562700010\mathrm{.}74\%$

$5$ Oct$-18$ R $20255205700011\mathrm{.}27\%$

$6$ Nov$-18$ R $2011537300004\mathrm{.}89\%$

$7$ Dec$-18$ R $1964608170005\mathrm{.}31\%$

$8$ Jan$-19$ R $2015193710009\mathrm{.}17\%$

$9$ Feb$-19$ R $1990060010005\mathrm{.}99\%$

$10$ Mar$-19$ R $2013396070007\mathrm{.}30\%$

$11$ Apr$-19$ R $20686944200015\mathrm{.}21\%$

$12$ May$-19$ R $2004637050003\mathrm{.}92\%$

$13$ Jun$-19$ R $2037341510006\mathrm{.}36\%$

In June $2019$ the manufacturing industry in South Africa sold goods to the value of R$203\mathrm{.}7$ billion compared to South

Africa's total imports of R $103754352076.$ Thus the manufacturing to total imports ratio is currently sitting at $(1\mathrm{.}97).$ So

basically for every R$1$ in goods manufactured locally, $50\mathrm{.}7$c is imported.

Source: https:$//$www$.$southafricanmi.com$/$south$-$africas$-$manufacturing$-$industry.html

QUESTION $1(85$ Marks$)$

Use Lean Six Sigma $($DMAIC methodology$)$ to improve the manufacturing production of the identified organisation.

$1\mathrm{.}1$ Define the problem $(3$ marks$)$

$1\mathrm{.}2$ Measure the impact of the problem using the control limits $(26$ marks$)$

$1\mathrm{.}3$ Analyse the root cause using fishbone diagram $(21$ marks$)$

$1\mathrm{.}4$ Improve the process of using impact effort metrics $(11$ marks$)$

$1\mathrm{.}5$ Control: Maintain the positive results using $($TPM$)(24$ marks$)$

QUESTION $2(15$ Marks$)$

With reference to the diagram below, criticise ISO $9001$ through the lens of stakeholder theory and make recommendations

to improve the framework below for the benefit of manufacturing production and sales.

PDCA cycle Source: adapted of ISO $9001(2008).$