Project Scope and Cost Estimate Many would argue that project management's biggest impacts occur at the beginning of a project and managing the cost of a project. The project in your case study has been approved by the stakeholders; you are now tasked with making a project scope and cost estimate. Review the case study below.

Customer Support, Inc. Case Study Customer Support, Inc. (CSUP) is a large corporation with international clients that provides customer support related to their bank, credit card, or other financial accounts of their clients. It has over 5,000 full-time employees across the United States. Its HR department recently completed a skills gap analysis for its workforce using resumes, employee feedback, managerial feedback, industry data, and analysis of internal data related to task completion. It identified skills gaps related to Microsoft Word, Microsoft Excel, Microsoft Outlook, and its new CRM software that needed to be improved across the organization. HR also projects a 10-15% productivity improvement across its workforce by providing these skills across its workforce. The IT department has been assigned with the project of providing access to a third-party vendor's training materials to all of its employees. The courses taken should be tracked within each employee's HR information which uses a separate HR software package. Lastly, each employee will have a set of courses linked to their annual performance assessment which is tracked using a same HR software. Employees will only get their full bonus if they complete the courses their managers assign to them and link to their performance assessment. You can assume that the project will take 5 months with an initial cost estimate of $150,000. Work Breakdown Structure (WBS) 1. Project management 2. Requirements definition 3. Vendor and course identification 3.1 Identification of courses needed based on skills gap analysis 3.2 Identification of potential vendors 3.3 Creation of vendor evaluation process and metrics 3.4 Evaluation of vendors including integration requirements 3.5 Negotiation with selected vendors 3.6 Finalization of course and vendor selection 4. HR Software integration 4.1 Identification of integration information vendors need 4.2 Integration of course assignments into employees profile 4.3 Integration of course tracking into employee profile 4.4 Integration of annual review with course assignments and course tracking 4.5 Integration of course assignment and tracking views for employees and managers 4.6 Integration of reports for managers on courses assigned, courses taken, and courses assigned that haven't been taken 5. Testing 6. Training, rollout, and support

Make a Cost Estimate for this project using the template below. Use the work breakdown structure (WBS) in the case study and document your assumptions in preparing the cost estimate. Reminder: The WBS lists which tasks need to be finished in order to complete the project. Assume a labor rate of $100 per hour for the project manager and $60 per hour for other project team members. Assume a labor rate of $100 per hour for any outsourced work. Assume that the people working on this project are doing so part-time, since they have other projects or their regular duties to work on. Labor costs for users are not included, and there are no additional hardware costs. The total estimate should be near $150,000 and will not include the cost of acquiring the learning materials from the vendor.

Cost Estimate
Project Name:	Date:
Note: Enter your WBS and costs each month. Add/delete rows and columns as needed and check all formulas.
						Month
	1	2	3	4	5	6	7	8	9	10	11	12	Total Cost
WBS (Task list. List individual tasks)
(Enter your own WBS here - I urge you to use the one in the case study - and add tasks to any phase that does not have them)
1. Project management													0
2. Requirements definition													0
3. Vendor and course identification													0
3.1 Identification of courses needed based on skills gap analysis													0
3.2 Identification of potential vendors													0
3.3 Creation of vendor evaluation process and metrics													0
3.4 Evaluation of vendors including integration requirements													0
4. HR Software integration													0
4.1 Identification of integration information vendors need													0
4.2 Integration of course assignments into employees profile													0
4.3 Integration of course tracking into employee profile													0
4.4 Integration of annual review with course assignments and course tracking													0
4.5 Integration of course assignment and tracking views for employees and managers													0
4.6 Integration of reports for managers on courses assigned, courses taken, and courses assigned that haven't been taken													0
2. Testing													0
3. Training, rollout, and support													0
Total	-	-	-	-	-	-	-	-	-	-	-	-	0