Project Task: Case study

Rosewood Nursing Homes selects only the very best supplies from companies that exeed standards using high quality materials suitable for their clientele. With a state-of-the-art facility and the highest quality of customer care, Rosewood is able to assist clients on or off their site whether they are requiring full time high-level care, low-level care of for some clients, at home care. ABC Pty Ltd is the founding company of Rosewood. Rosewood was established in 2002 to provide care for elderly clients at all these levels. Based in Victoria, Rosewood are Australian renowned for their exceptional care facilities. Rosewood is well known for providing outstanding in-home care service, to a range of clients, who prefer to stay at home while they ca. this is a relatively new concept for nursing homes to enter into. Together with all of these services that Rosewood Nursing Homes can offer, they provide a level of service that is hard to match. ABC Pty Ltd and Rosewood Nursing Homes have an accounting system already in place, but no inventory or job management system. As there was no inventory management system in place, there was no visibility of cashflow, or inventory wastage. Even purchase orders were done on paper. One of the owners both companies, said that without an integrated system, and visibility of the businesses high value stock items, the business didnt have sustainability to grow. Using their old system, the companies were facing problem to keep track of their inventory and purchase orders. Another issue that the company was confronting was an inadequate data base in the company and it could compromise their reputation as a leader in quality care, if they can not maintain their supplies at the highest levels These systems and processes were halting their progress as they were not able to keep track of the stock that they have currently on hand. Another problem that the company can face due to extra stock is that if the technology changes then the company might suffer huge losses. It was clear to the owner of the company after going through the performance reports that these practices were not sustainable for the growth of the company. So, they decided to install inventory management system to help maintain their reputation as being one of the best quality care leaders in community services.

Performance reports:

Year Income Inventory on hand Profit Variance

2010

$1.5 million

$300,000

$500,000

$700,000

2011 $1.9 million

$380,000

$600,000

$920,000

2012

$1.7 million

$500,000

$350,000

$850,000

2013

$1.4 million

$200,000

$350,000

$850,000

2014

$1.9 million

$250,000

$700,000

$950,000

The company looked at other systems, and came to a decision to monitor the performance and sustainability of new inventory management systems. They wanted to choose a system that could analyse supplies, operational and service delivery systems. To choose the best options for inventory management and e-commerce business software, the owner of the company has allocated you the task to review programs, systems and processes and prepare a report for them also provide recommendation so that they can choose the best option available.

Tasks:

Part A: For this assessment task, you are required to review current systems and processes within the company to develop options for continuous improvement, as well as report back to the management team on your review. For the purposes of this assessment, you are one of the Managers of the organisation. To do this, you will need to thoroughly review the scenario information provided above, as well as conduct research as instructed. The outcome of this assessment task will be a briefing report that you will also present to the management team. As indicated previously, as the Manager of the organisation, you have been tasked by the management team to review current systems and processes and to develop continuous improvement options to develop creative ways for the business to improve both internally and in its external environment. The key elements that the report must include:

PT 1.1. Determine whether current systems used by organisation needs improvement, establish strategies to monitor and evaluate performance and sustainability systems and processes currently in place in the company.

PT 1.2. For inventory management, undertake detailed analyses of supply chains, and operational, product and service delivery systems and give recommendation on the inventory management system that would best suit the company given in the case study. State reasons as well.

PT 1.3. Evaluate areas where improvements can be made considering the current systems in place and suggest ways to improving sustainability. Includes evaluations on the following:

Performance measures

Performance reports

Variance of inventory on hand

Trends

PT 1.4. Identify assessment tools and techniques based on given case study that will be most effective.

PT 1.5. Conduct a research; identify and analyse changing trends and opportunities relevant to the Inventory management system and e-commerce software appropriate for the company specified in the case study.

Assessment task template: You must uses the attached report template to complete this activity:

Report on current processes and systems A cover sheet of the unit of competency Version control information Disclaimer and Acknowledgement .

An introduction about the project List of symbols and their explanations Table of contents

Main body of the report covering following Topics in appropriate details

Strategies to monitor and evaluate performance and sustainability systems and processes currently in place in the organisation

Recommendation on the inventory management system that would best suit the company given in the case study.

Outcomes of evaluation of current systems Assessment tools and techniques based on given case study that will be most effective.

Changing trends and opportunities relevant to the Inventory management system and e-commerce software appropriate for the company specified in the case study.

Summary and review Glossary References.

Part B: As specified in the case study, the owner of the company wants to expand his business by opening further facilities To choose the e-commerce business software best suitable for this business, the owner has specified some of the requirements that the software must fulfil. The owner has allocated you the task to identify the e-commerce business software that will accomplish all these requirements. The requirements are listed below:

a. The software must automatically collect your advertising data from ALL advertising platforms & matches it with conversion data to let you analyse and report ROI. No more spreadsheets and manual importing of cost data.

b. A B2B eCommerce website that provides a 24/7 online ordering destination for your B2B customers.

c. A software that has all-in-one cloud Inventory, POS, B2B, EDI and 3PL. Considering these requirements, you will then be required to seek advice from e-commerce digital specialist to:

Identify the Software that will meet the requirements of the company.

identify electronic commerce opportunities Your trainer will assume the role of digital specialist from whom you need to seek advice to identify e-commerce business software. After the discussion with specialist write down the report in given template for the key points that were covered in interactive role play. After the meeting prepare a report on what you discussed in meeting.

Minutes of Meeting Meeting Objective: Seek advice to identify e-commerce business software Attendees:

Venue: Date:

Report: Briefly write the key points that you have discussed with the authority in meeting. 1. 2. 3. 4. After making the meeting minutes you need to send the copy of this report to your trainer on email.