Question: Project Title: Walmart Project Objectives: Identify key factors to enhance the customer experience to online site and delivery Operational Step Responsible Person Timeline Review customer

Project Title: Walmart

Project Objectives:

  • Identify key factors to enhance the customer experience to online site and delivery

Operational Step

Responsible Person

Timeline

Review customer feedback for online and curbside pickup and delivery

Julie (Customer Service Representative)

Week 1

Identify reasons why customer prefer to visit in-store versus other convenient measures

Sandra (Director of Marketing)

Week 4

Share customer feedback with inventory and operational teams

Julie & Sandra

week 5

Increase customer value

Julie

week 8

  • Determine the top 3 locations and times to complete a pilot study to compare restraints

Operational Step

Responsible Person

Timeline

Review sales data to determine heavy foot traffic and the number of personnel on duty

Identify the top 3 locations to perform heavy foot traffic and personnel on duty

  • Estimate the required staff promotions for online & delivery support to attract customers

Operational Step

Responsible Person

Timeline

Explain the following in 500 words on the Balanced Score Card Template:

  • Why these objectives are appropriate for the project.
  • Why these metrics and timelines are appropriate for your strategic plan.

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