proofread and correct: Leader Observation While reflecting on past experiences and the interview from my chosen nurse manager, I can recall the occurrence of two primary types of conflict: interpersonal conflict and procedural conflict. The effectiveness of the manager in handling these conflicts was apparent and was largely influenced by her leadership style. Interpersonal conflict was evident between nursing staff members who had differing opinions on patient care priorities. The nurse manager, employing a democratic leadership style, facilitated a team meeting where each staff member had the opportunity to express their perspective. The manager encouraged open dialogue and ensured that all voices were heard. This approach was effective as it allowed the conflicting parties to understand each other's viewpoints and collaboratively derive a consensus, leading to improved communication and team cohesion. By allowing each team member to share their thoughts, the democratic style fostered an environment of inclusiveness, helping to defuse tension and promote mutual respect. By empowering staff to take part in decision-making, the manager helped develop a sense of ownership and accountability in the team, which was crucial in resolving the conflict. A procedural conflict arose due to changes in the documentation process that some staff found inefficient. The manager invited staff feedback through a structured feedback session and pilot-tested suggestions to amend the documen