Question: protagonist's perspective. Identify the perspec- tive from which you're defining the problem-is it the perspective of Amazon or its workers? C. Use details in the

protagonist's perspective. Identify the perspec- tive from which you're defining the problem-is it the perspective of Amazon or its workers? C. Use details in the case to identify the key prob- lem. Don't assume, infer, or create problems that are not included in the case. D. To refine your choice, ask yourself, Why is this o problem? Explaining why helps refine and focus your thinking. Focus on topics in the current chapter, because we generally select cases that illustrate concepts in the current chapter

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