Question: provide a brief context for an insurer, or a division of an insurer, with which you are familiar. explain briefly how its claims department defines,

provide a brief context for an insurer, or a division of an insurer, with which you are familiar. explain briefly how its claims department defines, or could define, customer vulnerability. analyse how effective its claims department is in identifying and responding to the claims service needs of its vulnerable customers. make recommendations, based on your analysis, to improve its claims service for its vulnearabe customers

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