Question: Provide a CLV (Customer lifetime value) formula according to the below data dictionary (you need to pick and select relevant variables) Data dictionary *The data
Provide a CLV (Customer lifetime value) formula according to the below data dictionary (you need to pick and select relevant variables)
Data dictionary
*The data may require further cleaning and recoding depending on the analyses you wish to do. You may also need to make assumptions with justification for your analyses. E.g.
- customer_id: unique customer ID
- User.Profiles.Age: age
- User.Profiles.Gender: gender
- Users.Auto.Invest.Amount: amount of recurring/automatic investment
- Users.Auto.Invest.Frequency: frequency of payment through auto investment (0= recurring investment not set up (1 = daily; 2 = weekly; 3 = monthly; 4 = fortnightly)
- User.Profiles.Spending.Account: whether the user has linked a spending account
- Roundup.Settings.Automatic.Roundup.Enabled.Date: date of signing up for Roundup investment option
- Users.Created.Week: Joining date
- Users.Closed.Week: Closing date (churn indicator)
- Users.Source.ID: Acquisition channel
- Users.Sign.In.Count: Frequency of sign in incidents by a given user
- Suitability.Netwealth: reported netwealth (1=less than $10,000; 10001=$10,000-$50,000; 50001=$50,000-$100,000; 100001=$100,000 - $250,000; 250001= $250,000+)
- Suitability.Yearly.Income: (1=less than $25,000; 20001=$25,000-$50,000; 50001=$50,000-$100,000; 100001=$100,000 - $250,000; 250001= $250,000+)
- Suitability.Reason.to.Invest: Reason to invest: Children General Long_term Major_Purchase Short_term
- Suitability.Time.Frame (investment time horizon): 5=less than 5 years; 10=5-10 years; 15=10-15 years; 25=15-25 years; 100=25+ years)
- User.Portfolios.Portfolio.ID: 1 = conservative; 2 = moderately conservative; 3 = moderate; 4 = moderately aggressive; 5 = aggressive; 6 = emerald
- Returns.Investment.Amount.Deposit: Total deposit (if deposit is NA, then the customer has not activated the account)
- Returns.Investment.Amount.Withdraw: Total withdrawal
- Returns.Investment.Balance: balance (deposit - withdrawal+ return)
- Returns.Investment.Return.Amount: return on investment
- User.Investment.First.Date.Account.Duration.Before.Close in days, only for those who have churned
- User.Investment.First.Date.Days.Since.First.Investment
- User.Last.Investment.Date.Days.From.Last.Investment
- User.Profiles.Zip: postcode
- User.Profiles.State: State (location)
- User.Profiles.Occupation:
- Users.Sale.Subscriptions.Created.Date (date which the customer turned on the carbon offset program where they pay for carbon emissions associated with their transaction.
- Users.Sale.Subscriptions.Active (whether they turned on the carbon offset program)
- Suitability.Status.Employment: levels : Full-Time Part-Time Retired Self-Employed Student Unemployed
- Referrals.Count.Referrer.Reward.ID (the number of referred customers who signed up to the service and activated the account by investing at least $5)
- Fee: total amount of investment fees paid to Raiz Invest
- Total_reward: total amount of Raiz Rewards received
- Churn_prob: churn probability
- predicted.churn: Yes = likely to churn; No = likely to stay
- Churns Threshold: the cutoff used to determine predicted.churn
- super Whether the customer has Raiz superannuation account
- super_balance The amount of balance in the Raiz superannuation account
- survey_gender: gender reported in the survey
- survey_state: state (location) reported in the survey
- survey_age: age reported in the survey
- survey_postcode: postcode reported in the survey
- nps: How likely are you to recommend Raiz Invest to a friend or colleague? (0 = Not at all likely to recommend; 10 = Extremely likely to recommend)
- request: Have you previously had to contact Raiz Invest with a request? (1=Yes; 2=No)
- Effort: How much effort did you personally have to put forth to handle your request? (1 = Very low effort; 5 = very high effort)
- Satisfaction: All in all, how satisfied or unsatisfied are you with Raiz Invest? (1 = very dissatisfied; 7 = very satisfied)
- use_other Do you use any other investment services/platforms similar to Raiz Invest? (1= Yes; 2 = No)
- use_other_names Which other investment services/platforms do you use that are similar to Raiz Invest? [text]
- aware_other (Only ask if use_other = No) Which other investment services/platforms are you aware of that are similar to Raiz Invest?
- relative_sat Compared to other investment services/platforms you use or aware of that are similar to Raiz Invest, how satisfied are you with Raiz Invest? (1 = much less; 7 = much more)
- relative _rec Compared to other investment services/platforms you use or aware of that are similar to Raiz Invest, how likely are you to recommend Raiz Invest? (1 = much less; 7 = much more)
- relative _rep Compared to other investment services/platforms you use or aware of that are similar to Raiz Invest, how likely are you to repurchase Raiz Invest? (1 = much less; 7 = much more)
- started_time time survey was started
- completed_time time survey was completed
- time_to_complete
- device Device used to answer the survey
- mobile Whether the device was mobile
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