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Misha, K., Boynton, L., & Mishra, A. (2019). Driving employee engagement: the expanded role of internal communication. Journal of Business Communication, 51 (2), 183-202.

An organization that is characterized by open communication is a good place to work. The authors of this article unpack this further by examining the relationship between internal organizational communication and employee engagement. Internal communication, described as communication between management and employees, is seen as very important in strengthening this organizational commitment. Misha, Boynton, and Mishra point out that communication is a critical factor in building employee trust. This trust tends to develop fully engaged employees who will contribute more in the long run. While there are many ways to communicate, it is shown that face-to-face communication provides the best results. The authors, in seeking to understand internal communications better, conducted numerous interviews that provided the following results: 1) Employee engagement is an important goal of internal communication; 2) Many of the executives interviewed felt that communication helped them protect and manage the company's reputation; 3) The goal to build trust is only possible by two-way communication. In summary, the mutual benefits that accompany internal communication are great, and managers must be ready to embrace the opportunity to communicate effectively with the employees. Once openness and truthfulness are re-established in the workplace, the employee will be more engaged.