Provide some key insights based on the blueprint below and from there, identify 2 service failures which in the  case, will be the highlighted points. So just need to talk about this. 

 By applying some service marketing theories, you also need to come up with some recommendations to improve the 2 service failure identified, with the 1st one being AI/Robotics related and the 2nd one to NOT be AI/robotics related.
Feel free to choose between the 2nd and 3rd star points, whichever will be easier to understand. To include intext citations from journal references with Chicago referencing. 

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Evidence Customer Actions Frontstage BackStage Support Processes IOS & Android Phone App Visit phone app and click on "Inspire Me" Technology: Virtual make- up on user's face Technology: Update shades of makeup products Technology: Face recognition Software Website Visit Website Technology: Online Live Chat Features Technology: Responds to chat enquiry Technology: Online Chat Bot System Retail Store Visit store browse makeup & accessories Staff assist on product location & availability Staff to check product inventory Design own branding makeup collection Products = To Implement robot in the area Purchasing of Return Item items Staff to assist checkout/ refund process Staff to adjust and update product inventory Production of desirable merchandise shipped to store Staff to re-tag returned products Technology: Advertise on Website and social media Evidence Customer Actions Frontstage BackStage Support Processes IOS & Android Phone App Visit phone app and click on "Inspire Me" Technology: Virtual make- up on user's face Technology: Update shades of makeup products Technology: Face recognition Software Website Visit Website Technology: Online Live Chat Features Technology: Responds to chat enquiry Technology: Online Chat Bot System Retail Store Visit store browse makeup & accessories Staff assist on product location & availability Staff to check product inventory Design own branding makeup collection Products = To Implement robot in the area Purchasing of Return Item items Staff to assist checkout/ refund process Staff to adjust and update product inventory Production of desirable merchandise shipped to store Staff to re-tag returned products Technology: Advertise on Website and social media