Question: Providing parcel tracking capability was once a competitive advantage for certain firms in the overnight delivery industry. In order to remain in this industry, all

Providing parcel tracking capability was once a competitive advantage for certain firms in the overnight delivery industry. In order to remain in this industry, all companies are now required to provide this capability. This is an example of

_____

becoming

_____

over time.

Question

29

options:

strategic implications; tactical

profitability factors; productivity factors

order winners; order qualifiers

order qualifiers; order winners

tactical implications; strategic

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