Purchasing is a key activity performed by operations managers that involves

Question $6$Answer

a$.$

determining when resources such as employees and equipment should be assigned to work.

b$.$

ensuring that goods, services, and processes will meet customer expectations and requirements.

c$.$

coordinating the acquisition of materials, supplies, and services.

d$.$

using technology to improve productivity and respond faster to customers.

In the context of the pre$-$ and postproduction services perspective of a value chain, which of the following statements is true of postproduction services?

Question $3$Answer

a$.$

They focus on keeping existing customers.

b$.$

They include contract negotiations.

c$.$

They include good and service guarantees.

d$.$

They focus solely on gaining new customers.