Question: PURPOSE This assignment is designed to enhance students understanding on the concepts of quality management. REQUIREMENT You are required to identify the service blueprint of

PURPOSE This assignment is designed to enhance students understanding on the concepts of quality management. REQUIREMENT You are required to identify the service blueprint of an existing process and develop an improved service blueprint of the identified service after identifying and removing the waste in the process. Your analysis shall be in the following structure:

1. Introduction :- Describe the background of the identified services. Attach the photo if available.

2. Draw the existing process.

3. Identify potential fail points and non-value added activities or waste.

4. Draw the service blueprint of the improved process.

5. Explain why you think that there are fail points and wastes in your process. RUBRIC No Items Weighted Scale 1. The relevant and informative contents (identification of waste and potential fail points) 3 1 - 5 2. Free of grammatical and spelling error 3 1 - 5 3. Detailed service Blueprint 5 1 - 5 Total marks is 55

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