Question: Q 1 . Summarize practical difficulties that Allianz faced to be truly customer centric in terms of three important elements of its business model -

Q1. Summarize practical difficulties that Allianz faced to be truly customer centric in terms of three important elements of its business model - products, processes, and distribution - by answering the following sub-questions:
Q1-1. What is the difficulty for Allianz to be truly customer centric, related to its products? And, why is it the difficulty?
Q1-2. What is the difficulty for Allianz to be truly customer centric, related to its processes? And, why is it the difficulty?
Q1-3. What is the difficulty for Allianz to be truly customer centric, related to its distribution channels? And, why is it the difficulty?
Q2. Summarize the trade-off of the new strategy - simplifying the product offering - by answering the following sub-questions:
Q2-1. What are pros of the new strategy?
Q2-2. What are cons of the new strategy?

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