Q$3$

Case Scenario:

A recent study has investigated the effect of corporate social responsibility $($CSR$)$ on the market value of the firm. This study developed and tested a conceptual framework, which posits that $(1)$ customer satisfaction mediates the relationship between CSR and the market value of the firm, and $(2)$ two firm factors $("$innovativeness capability" and "product quality"$)$ moderate the relationship between CSR and customer satisfaction.

For this situation, define the problem, list and label the variables in this situation and explain the relationships among the variables. $(15$ Marks$)$