$[$Q$6$: Process Management$]($Spring $2021$ Final Exam Problem$)$ A field office of Minnesota Department of

Vehicle Services provides two types of services: issuing new licenses and renewing existing licenses. On

average, $110$ customers per hour arrive at this office. This office follows this process: every customer is

required to see a receptionist for screening for COVID. Unfortunately, $10$ customers per hour are turned

away because they have some COVID symptoms.

The rest of the customers are directed to one of three stations:

$65\%$ go directly to Issue License.

$15\%$ are required to take an eye test first. Only $80\%$ of people pass the eye test and the remaining

$20\%$ exit. The customers who pass the eye test proceed to Check Document.

$20\%$ proceed to Check Document. $10\%$ of the people who go through Check Document do not

meet the document requirements and exit, while $90\%$ proceed to Issue License.

Data on each station are provided in the following table:

Show how you calculate demand, capacity, and implied utilization $=$ demand $/$ capacity.

a$)$ What is the implied utilization of Reception? $($leave one decimal point, e$.$g$.,80\mathrm{.}0\%)$