[Q6: Process Management] (Spring 2021 Final Exam Problem) A field office of Minnesota Department of Vehicle Services provides two types of services: issuing new licenses and renewing existing licenses. On average, 110 customers per hour arrive at this office. This office follows this process: every customer is required to see a receptionist for screening for COVID. Unfortunately, 10 customers per hour are turned away because they have some COVID symptoms. The rest of the customers are directed to one of three stations: e 65% go directly to Issue License. e 15% are required to take an eye test first. Only 80% of people pass the eye test and the remaining 20% exit. The customers who pass the eye test proceed to Check Document. e 20% proceed to Check Document. 10% of the people who go through Check Document do not meet the document requirements and exit, while 90% proceed to Issue License. 65% ' 15% Issue . R Eye Test | 209 B eception ye lest 120% cit License X 80% 20% Check 90% Document Exit 10% Data on each station are provided in the following table: Workers Activity time per worker (min) Reception 2 0.5 Eye Test 2 5 Check Document 4 6 Issue License 6 3 Show how you calculate demand, capacity, and implied utilization = demand / capacity. a) What is the implied utilization of Reception? (leave one decimal point, e.g., 80.0%) b)