Q) Consider the following process for customer support ticket resolution. Classify these steps into Value-Added (VA), Business-Value-Added (BVA) and Non-Value-Added (NVA) categories. i) Customers submit their support tickets by filling out an online form. ii) The support ticket system records and logs all the submitted tickets for reference and tracking purposes. iii) Support agents review and prioritize the tickets based on their urgency and complexity. iv) Support agents investigate and troubleshoot the reported issues. working towards finding a resolution. v) If additional information is required to address a ticket. suppose agents request the necessary details from the customers to proceed with the resolution process. vi) Customers provide the requested information if necessary. facilitating the smooth progress of their support ticket. vii) Support agents provide solutions or gurdance to customers through ematt or phone. assisting them in resolving their concerns effectively. viii) Once an issue is resolved, support agents verify the resolution, close the ticket, and mark it as resolved