Q: Make a case study planning :')

Case Study Planning Case 3. MOTORBUS COMPANY: Que Sera Sera Engineer Hermogenes Ancheta has just received his appointment papers from his new immediate superior, the Vice President for Operations, he has been promoted from Assistant Manager to Manager of the Maintenance Department. After congratulating him, his boss gave him a verbal directive that he should put some order in his department and make it work in the most effective and efficient manner possible. Engineer Ancheta has just passed the board exam- ination for Mechanical Engineering when he joined Motorbus Company in 1993. By June 1995, he informed his former classmates at the University of Santo Tomas that he was promoted as Assistant Manager for Main- tenance. The former manager of the department, Engineer Gaudencio Inductivo, joined the company since it started operations in 1989. A total of ten buses began plying the Manila-Isabela route. A maintenance unit was put up at the Manila terminal in Sampaloc. Another unit serves the Ilagan, Isabela terminal. Each unit has a full-time mechanic and one assistant. When a company bus comes in for repair, the mech- anic diagnoses the various automotive systems in the bus and later produces a list of parts needing replacement. The mechanic sends the list to Engineer Inductivo, who, in turn, forwards the same to the company accountant for approval of the purchase request. Oftentimes, Engi- neer Inductivo performs the actual purchasing himself. Later, he sends the purchased items to the mechanic who made the request. The maintenance units were operating normally until 40 new buses were procured by the company in 1993. Since then, every maintenance personnel was so busy that they threatened to quit their jobs unless additional 63 mechanics and assistants were recruited. By the end of 1993, each unit has a personnel complement of 5 mechanics and 5 assistants. Even with current developments, the old method of purchasing was not improved. Purchase requests started to pile up. Mechanics and drivers began complaining to the VP for Operations about delays in the delivery of needed parts. The VP for Operations immediately sent a note to Engineer Inductivo ordering that the problem should be resolved immediately. Engineer Inductivo was hard pressed and he could not offer an immediate solution. The next day, Engineer Inductivo informed the VP for Opera- tions that he is requesting for the approval of his appli- cation for retirement as he is already 62 years old. The VP forwarded the request to the President with an endorsement justifying the request. On the same day, the request for retirement was approved. The next day, Engineer Ancheta received his appointment papers promoting him to Manager. One of the first things Engineer Ancheta did was to inspect the storage room for parts. He found out that the room was full of an uneven supply of parts. Some parts were of excessive quantities, while some important ones were inadequately stocked. A corner of the room contains a big volume of obsolete parts. At the end of the day, Engineer Ancheta was informed by the VP that the company will be fielding an additional 50 new buses within 30 days. This will mean that by next month, about 100 buses will be servicing the various routes assigned to Motorbus Company. Engineer Ancheta is now mulling over how he will make the operations of his department as efficient and effective as possible. 64 Case Study Planning Case 3. MOTORBUS COMPANY: Que Sera Sera Engineer Hermogenes Ancheta has just received his appointment papers from his new immediate superior, the Vice President for Operations, he has been promoted from Assistant Manager to Manager of the Maintenance Department. After congratulating him, his boss gave him a verbal directive that he should put some order in his department and make it work in the most effective and efficient manner possible. Engineer Ancheta has just passed the board exam- ination for Mechanical Engineering when he joined Motorbus Company in 1993. By June 1995, he informed his former classmates at the University of Santo Tomas that he was promoted as Assistant Manager for Main- tenance. The former manager of the department, Engineer Gaudencio Inductivo, joined the company since it started operations in 1989. A total of ten buses began plying the Manila-Isabela route. A maintenance unit was put up at the Manila terminal in Sampaloc. Another unit serves the Ilagan, Isabela terminal. Each unit has a full-time mechanic and one assistant. When a company bus comes in for repair, the mech- anic diagnoses the various automotive systems in the bus and later produces a list of parts needing replacement. The mechanic sends the list to Engineer Inductivo, who, in turn, forwards the same to the company accountant for approval of the purchase request. Oftentimes, Engi- neer Inductivo performs the actual purchasing himself. Later, he sends the purchased items to the mechanic who made the request. The maintenance units were operating normally until 40 new buses were procured by the company in 1993. Since then, every maintenance personnel was so busy that they threatened to quit their jobs unless additional 63 mechanics and assistants were recruited. By the end of 1993, each unit has a personnel complement of 5 mechanics and 5 assistants. Even with current developments, the old method of purchasing was not improved. Purchase requests started to pile up. Mechanics and drivers began complaining to the VP for Operations about delays in the delivery of needed parts. The VP for Operations immediately sent a note to Engineer Inductivo ordering that the problem should be resolved immediately. Engineer Inductivo was hard pressed and he could not offer an immediate solution. The next day, Engineer Inductivo informed the VP for Opera- tions that he is requesting for the approval of his appli- cation for retirement as he is already 62 years old. The VP forwarded the request to the President with an endorsement justifying the request. On the same day, the request for retirement was approved. The next day, Engineer Ancheta received his appointment papers promoting him to Manager. One of the first things Engineer Ancheta did was to inspect the storage room for parts. He found out that the room was full of an uneven supply of parts. Some parts were of excessive quantities, while some important ones were inadequately stocked. A corner of the room contains a big volume of obsolete parts. At the end of the day, Engineer Ancheta was informed by the VP that the company will be fielding an additional 50 new buses within 30 days. This will mean that by next month, about 100 buses will be servicing the various routes assigned to Motorbus Company. Engineer Ancheta is now mulling over how he will make the operations of his department as efficient and effective as possible. 64