Q. Using the Change Management Approach, where could / should British Airways be concentrating to implement a new change? Note: This is only 1 question, below is the explanation of how to answer.

1. Identify the Change (can be product, service, process, or people),

Current State (economy) to future State (first class),

Current State (human pilot) to future State (robot)

2. The Details

Why the change and what would be involved in making this change

3. The Approach (focus on the stakeholder analysis)

Im choosing this example: (human pilot) future State (robot)

1.Impacted stakeholders (at least 5) - Pilots, robot company , aerial engineers, customers , travel agents, legal, hr, risk,etc)

4.Implement (focus on communication and training)

Explain in detail how you would communicate to EACH of the stakeholders listed (social media, newsletter, radio in the airport)

Explain in detail how you would train EACH of the stakeholders listed

5.Monitor

You made this change for a reason, how would you measure the result?