Question: Q1 a) What was the problem on which this case study has been formulated? b) How the culture driven by UPS founder befit the organization

Q1 a) What was the problem on which this case

Q1 a) What was the problem on which this case study has been formulated?

b) How the culture driven by UPS founder befit the organization in its prosperity?

[please use google to download the casestudy since im unable to upload it here]

BPTrends - September 2011 UPS Case Study UPS Case Study: Inside Out Dawson Wood Business Process Manager UPS UPS was founded in 1907 in Seattle, Washington and is a large, pure-process company. Essentially, everything that UPS provides is process-as-a-product. Our 406,000 employees working in 2,750 operating facilities and 62,000 retail access points must execute those processes flawlessly. The net result of our process focus is the daily movement of 15.1 million package and documents, including 2.2 million just by air and 2.3 million internationally. On an annual basis, UPS delivers 4 billion packages and documents through a fleet of approximately 100,000 package cars, vans, tractors, motorcycles and 233 UPS-owned aircraft

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